Recently, Midwest Energy has seen a spike in the number of customers reporting scam calls, claiming to be from Midwest Energy and threatening immediate disconnection if the customer doesn’t make an immediate payment.
“The scammers use ‘spoofing’ software to make it appear that the call originates from the 785 or 620 area code, but we believe it’s likely these calls are originating from overseas,” said Jenna Zeman, Midwest’s Director of Customer Service.
Here’s how the scams typically work:
“Midwest Energy does not accept gift cards as a form of payment,” Zeman said. “If your account is delinquent, our first contact with you is always by a mailed letter, not an email or a phone call. And we never dictate a method of payment to the customer. How a customer chooses to pay is up to them,” she added.
Zeman said the simplest way to avoid falling victim to scams is to never provide payment information on a call that you didn’t initiate.
“If someone calls claiming to be Midwest Energy, the safest thing to do is simply hang up and call us at 1-800-222-3121,” she said.