Midwest Energy announced today it will not disconnect residential and business customers for non-payment through May 15, 2020, while communities are facing challenges from COVID-19.
“This is an unprecedented situation, and we need to ensure that customers who rely us have uninterrupted electric and gas service while dealing with this,” said Pat Parke, Midwest Energy’s CEO. “Our customers and their businesses may be facing financial strain right now, and we recognize that we’re all going to get through this together,” Parke added.
This temporary moratorium from disconnection does not remove responsibilities for customers to pay bills, nor does it cancel any bills. Rather, it is intended to allow customers dealing with uncertainty to continue to receive service, while making partial payments or other payment arrangements. Automatic payments and bank drafts that customers have set up are unaffected.
Additionally, Midwest Energy has closed all eight of its of walk-in customer service offices, effective Tuesday, March 17. Customers are encouraged to complete transactions online at www.mwenergy.com, by mail or by phone at 1-800-222-3121. The closure will be in effect until further notice. Additionally, two payment drop boxes at Hays area Dillons stores are closed. The drop box at the Midwest Energy office at 1330 Canterbury Drive remains open.
“We recognize that medical professionals are on the front line of our nation’s response to the pandemic. But they cannot do their jobs unless we do ours,” said Parke. “Office closures will be an inconvenience to some, but this precaution to protect our work force is a must.”
If customers have any questions about this change, or would like to make payment arrangements, report emergencies or outages, please contact Midwest Energy at 1-800-222-3121.